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Product & Safety
Below are some of are common questions about Orders & Payments
How long does it take to see results?
Most customers notice visibly longer, fuller lashes and brows within 3 to 6 weeks of daily application.
Are the formulas safe for sensitive eyes?
Yes. Our serums are designed specifically to be gentle and non-irritating, delivering visible growth without redness, stinging, or discoloration.
Can I use the lash serum with lash extensions?
Yes, our formula is oil-free and safe to use alongside lash extensions or lifts without weakening the adhesive.
Shipping & Orders
How quickly do orders ship?
Orders process in 1–3 business days. US domestic orders are shipped via USPS and typically arrive in 3–7 business days.
How can I track my package?
You’ll receive an automated confirmation email with your USPS tracking link as soon as your order ships.
Can I change or cancel my order?
Because we process orders quickly, contact us at lashbrowatelierr@gmail.com within 1 hour of purchase to request changes.
Returns & Refunds
What is your return policy?
Unopened items in original packaging can be returned within 30 days of delivery. Opened or used beauty products are non-returnable for hygiene reasons.
What if my order arrives damaged?
Email photos of the damaged item and your order number to lashbrowatelierr@gmail.com within 48 hours of delivery for a free replacement or refund.