Refund policy

Overview & Hygiene Standards

At Lashbrow Atelier, your health, safety, and satisfaction are our top priorities. Due to the personal hygiene nature of our eyelash and eyebrow serums and cosmetics, we maintain strict quality control standards. We cannot accept returns on opened, used, or unsealed beauty products under any circumstances once they have been delivered.

Eligibility for Returns

To be eligible for a return and refund:

• The item must be unused, unopened, completely sealed, and in its original packaging.

• The return must be initiated within 30 days of the delivery date shown on your USPS tracking information.

• Proof of purchase (such as your Shopify order number or order confirmation email) is required.

Damaged, Defective, or Incorrect Orders

If your package arrives damaged during transit, defective, or contains the wrong item, please notify our team within 48 hours of receipt. To process a claim, email lashbrowatelierr@gmail.com with:

• Your full name and order number.

• A description of the issue.

• Clear photos of the damaged or incorrect item(s), along with the outer shipping box and label.

Upon verification, we will issue a free replacement or process a full refund.

Refund Process & Shipping Costs

• Return Shipping: Customers are responsible for paying their own return shipping fees unless the return is due to an error on our part (damaged or incorrect items). We strongly recommend using a trackable shipping service.

• Inspection & Processing: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

• Issuance: If approved, your refund will be automatically credited to your original payment method within 5–7 business days. Original shipping costs are non-refundable.